Henry Ford Health System gets ROI from employer-based telemedicine clinic

Michigan’s Henry Ford Health System and General Motors partnered to develop a narrow-network insurance product for GM employees called apa itu esential oil GM Connect Care.


Through this product, HFHS aimed to offer innovative care delivery options that would be convenient and cost-effective for GM’s members. The initial ask from the employer was a full service clinic staffed on site at GM world headquarters in Warren, Michigan. With the high initial set-up costs of a full on-site clinic with an on-site provider, this was a difficult request to accommodate using a traditional clinic model.


After further discussions and cost analysis, HFHS and GM came to an alternative option to offer an on-site clinic with access to virtual providers, using telehealth technology to facilitate a comprehensive clinical experience.

“By offering the on-site medical assistant support, HFHS was able to offer more services and give a high-touch user experience for both the employee and the provider.”
Courtney Stevens, Henry Ford Health System

“This on-site clinic would not only offer convenient access to HFHS provider resources at a distance, but also on-site point-of-care testing, vaccinations and the ability to draw labs for employees, saving them an extra trip to a clinic,” said Courtney Stevens, director of virtual care at HFHS. “This option also allowed HFHS to leverage and optimize precious provider resource time and spread their expertise where and when it is needed, breaking down physical and geographic barriers.”


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“HFHS leveraged TytoCare as the EHR-integrated telehealth solution to accommodate this comprehensive clinical care delivery option,” said Joel Whitbeck, group practice director at HFHS. “This model included an on-site medical assistant to support employees with on-site point-of-care testing, vaccinations and drawing labs.

“In addition, HFHS has online self-scheduling and a dedicated scheduling phone line available to employees, or the employee can show up at the clinic where the medical assistant will help schedule an ad hoc appointment with a remote provider resource,” he continued. “The medical assistant executes standard rooming activities and collects key vitals for the employee, which will be entered into the Epic EHR and be available for the remote provider at the time of the visit.”

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